Privacy Policy
Effective Date: October 29, 2025
Introduction
Welcome to True Rest ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
Name and contact information (email address, phone number, mailing address)
Account credentials (username and password)
Payment information (processed securely through third-party payment processors)
Booking and appointment details
Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address and device information
Browser type and version
Pages visited and time spent on our site
Referring website addresses
Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
To provide and maintain our services
To process bookings and appointments
To communicate with you about your reservations and our services
To send promotional materials and updates (with your consent)
To improve our website and user experience
To process payments and prevent fraud
To comply with legal obligations
To respond to inquiries and customer support requests
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Service Providers: Third-party vendors who assist us in operating our website and providing services
Payment Processors: To facilitate secure payment transactions
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights:
Access and receive a copy of your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Opt-out of marketing communications
Withdraw consent where processing is based on consent
Object to processing of your personal information
To exercise these rights, please contact us using the information provided below.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You can request information about the categories and specific pieces of personal information we've collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
Right to Correct: You can request correction of inaccurate personal information.
Right to Opt-Out: You have the right to opt-out of the sale or sharing of personal information (we do not sell personal information).
Right to Limit Use of Sensitive Personal Information: You can limit our use of sensitive personal information to only what is necessary to provide our services.
Right to Non-Discrimination: We will not discriminate against you for exercising your rights.
Authorized Agent: You may designate an authorized agent to make requests on your behalf. We may require verification of your identity and the agent's authorization.
Response Time: We will respond to verifiable requests within 45 days, with the possibility of a 45-day extension if necessary.
Categories of Personal Information Collected: In the past 12 months, we have collected identifiers (name, email, phone), commercial information (transaction history), internet activity (browsing behavior), and geolocation data.
Shine the Light: California residents may request information about disclosure of personal information to third parties for direct marketing purposes (we do not share information for this purpose).
To exercise your California privacy rights, contact us at info@truerest.com or call our toll-free number.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
True Rest
Email: info@truerest.com